How can we help?

Our only contact address is destek@kivilcim.app. Include the app version, your phone model and the step where the problem happened. Never send passwords, verification codes or card details.

The preview and the stream game work without signing in. Creating a world and contributing require an account and an internet connection. Without a connection you can still see your last saved world.

There is one contribution per day, notes of up to 120 characters and seven days of progression. A new day starts every night at 00:00 UTC. Missing a day does not delete your world or progress.

Use Themes → Restore purchases and check that you are signed in to the same App Store or Google Play account you bought with. If the problem continues, email us and mention your platform (iPhone/Android). Refunds are decided by Apple or Google; a refunded theme is switched off.

Use the Report option on Explore; a world you report is hidden for you immediately and reviewed within 24 hours. For an urgent safety issue, email support with the subject “Content safety”.

For the steps, what is deleted and kept, and accounts from the previous Kıvılcım app, see Delete account.